In light of the ongoing Coronavirus (Covid-19) outbreak and the latest government forecasts that indicate social distancing measures could be in place for the next six months, it is with much sadness that we announce the cancellation of Vélo Essex, scheduled to take place on Sunday September 20, 2020.
We know how excited you were to ride the inaugural event and that many of you had already begun training and raising money for a range of amazing charities. Please believe us when we say that we share your bitter disappointment – we are absolutely devastated that we’ve had to make this decision.
One of the key reasons for making this announcement with just under six months to go until the event was that we still have a considerable number of entry places left to fill. We were initially confident of selling the balance of entries over the coming summer months, however the escalating Covid-19 pandemic has meant we are unable to rely on these sales to cover the significant cost of staging this event. To compound matters, the important operational planning we should be undertaking is now severely compromised by the restrictions we are now all facing.
You may be aware that some major mass participation events have pushed back their dates back to September or October in the hope that restrictions will be lifted and they will be able to take place on their re-scheduled dates. The main difference between these events and the inaugural Vélo Essex is that these events are either already sold out or logistically less demanding.
Whilst we carry extensive business interruption and event cancellation insurance, unfortunately, as is common with many mass participation events, none of these policies cover the unprecedented circumstances we find ourselves in.
Our rider Terms & Conditions do not require us to provide a refund under these special circumstances. However, having calculated the significant staffing, planning and marketing costs incurred over the last six months, we are able to refund 45% of your entry fee (merchandise and camping purchases will be refunded in full). You will receive a refund automatically which will be paid within the next 3-5 working days.
By making this difficult decision now we are able to offer you a partial refund – something that wouldn’t have been possible if we continued planning and investing into the event over the coming months, only for the event to be cancelled at a later date. We also didn’t want to roll entries into 2021 as the future of Vélo Essex is currently very uncertain.
We hope you’ll understand why we have had to make these difficult decisions and we want to reassure you that in no way have we benefited from this incredibly unfortunate situation.
On behalf of all the Vélo team, we want to wish you and your family well over the coming weeks and months.
VELO ESSEX REFUND FAQ’S
I entered for an official charity partner, can I get a refund?
Please be aware that you would have paid the charity direct for your entry fee and therefore will need to contact them direct regarding their cancellation policy.
What happens to my sponsorship/JustGiving money?
Please contact the charity you were fundraising for to find out what your options are in relation to this.
I ordered official Vélo Essex merchandise, will I still receive this?
Scimitar will no longer be producing the Vélo Essex merchandise and will be refunding all riders who purchased products in full. This refund should be processed within the next 7-10 working days. For all enquiries relating to official Vélo Essex merchandise, including refunds, please email email@example.com.
I bought Yellow Jersey event insurance, can I get a refund?
The Yellow Jersey Event Day Protection Insurance is primarily set up to refund you should you have an injury or illness in the lead up to an event and to provide cover for your bike during the event. It does not cover cancellation or postponement by the organisers, despite the unusual circumstances of a pandemic, as this is a specific exclusion of cover. Please see the policy document here.
I bought a Camping pitch and/or additional camper?
What if I have booked accommodation and/or travel?
As outlined in our Terms & Conditions, we are unable to refund you for any accommodation or travel expenses. Please contact the companies you booked travel and accommodation with direct to enquire about refunds.
I entered the Free Family Ride, what happens to my entry?
All Family Ride entries have been cancelled. Please expect an email confirming this in the coming weeks.
Where can I see the event T’s & Cs?
If you want to read the T&C’s that you agreed to when entering, please log into you Active entry account and you will find them there. You can login by clicking here.
I have a question that isn’t covered in the statement or FAQs, how can I get in touch?
Please email firstname.lastname@example.org. Please note, due to the high volume of email enquiries, it may take longer than usual to respond to your email.